How long are your shipping times?
Production time is what will vary. Since we hand make all items and are currently a team of one, the production time for most items is 1 – 3 days. For our leather cuffs, the time can be longer, up to 5 days, though this is rare. After that, we send all mail by First Class USPS unless you choose a faster shipping time when checking out. Once a package leaves us we are not responsible for how long it takes to get to you. It becomes the responsibility of the USPS, and all of our orders have tracking numbers so you can track where your package is on the USPS site. First Class Mail typically is 3 – 5 days.
What are your earrings made of?
Our earrings are made of stainless steel and are allergen-free. Make sure to clean them before wearing them to prevent any skin irritation. We recommend using rubbing alcohol on the part that will be going into your ear. Any jewelry that goes into your skin should always be cleaned before wearing!
What are your necklaces made of?
Our necklaces are made with aluminum, are allergen-free, and the cord is faux leather.
Do you do custom orders?
Yes! Depending on what the order is, we may ask for a deposit, but in most cases we will not. Our most popular custom order is buttons, which do not require a deposit unless you are looking to place a bulk order. Please keep in mind that custom orders will cost slightly more than our standard products.
If you would like to place a custom order, please contact us directly at firstname.lastname@example.org.
Are you able to put one of your designs on a product you don’t currently make?
Sorry, but we can’t. Creating an entirely new product is a huge undertaking, and not something we would be able to do for just one order. However, if there is a design you love that isn’t on one of the products we DO make (for example, a button design that you’d really love on a pair of earrings), we could probably do that! It would become a custom order; please see above in the FAQ for details under “custom orders”.
Can I purchase one of your designs to use for my own purposes?
No. Our designs are our intellectual property, and they are not available for direct purchase for use in anything other than our products.
Do you really hand make everything?
Yep! We really do, with the exception of our wooden pins, which we have designed and then use a production partner to physically make.
What if my item arrives damaged?
If your item arrives damaged, please let us know within 7 days of receiving the item and send a picture and description of the damage to email@example.com and we can refund you.
Do you take returns?
We are unable to accept returns on non-damaged products at this time.